VoIP (Voice over Internet Protocol) is a technology that allows you to make telephone calls from your computer to a normal telephone. A VoIP system can be set up using a regular telephone, or a PC (as opposed to a home phone). You should have a good understanding of how the telephone works and how a standard phone works. If you know nothing about these things, then you will probably need a qualified engineer to give you an overview of the VoIP system. Most importantly, if you are going to use a VoIP system, you should always remember to change your telephone number when making a new call. Some VoIP systems also require you to have some sort of internet connection (wired or wireless), so this is another thing you will need to think about when you are installing your VoIP system.
Some companies offer a free trial of their VoIP system, or they may even provide you with a demonstration VoIP system. The best way to find out about any company is by reading their "About Us" page on their website. You can read reviews and testimonials from other customers and clients about the products and services of the company. Be sure to read through everything on the website, because you might find a few things that you do not understand, but the more you understand, the more you will understand about the product and services offered by the company.